Code of Practice

General

To take pride in your work, and maintain the consistently high standards that the public and peers in the trade would expect of specialists
To demonstrate outstanding levels of knowledge and understanding of our field of specialism
To keep up to speed with current trade practice, products, skills and techniques
To actively promote good trade decorating practice to our peers and the public

Running Our Business

To not take on any work that is beyond our capabilities
To run jobs efficiently and safely, especially if other personnel or trades are involved
To act with honesty and integrity in all aspects of our business
To maintain legally required business documentation, records and accounts
To have the financial framework in place to run a job as promised
To have current and suitable insurance cover for running a business

Estimates and Quotations

For the protection of all parties, to:

a) Determine the full extent of the work required to deliver a high quality job.

b) Submit estimates or quotes in writing and include where relevant:

A clearly defined scope of works/tasks
Price and whether VAT is applicable
Clearly define any costs that may be variable
Approximate time period required to complete project
A defined period for acceptance of quotes
Payment Terms including deposits, stage payments etc
Terms and conditions where applicable
Once the client has agreed (verbally or in writing) to an estimate/quotation/fee
Proposal, a contract shall exist between the contractor and the client

Day Work

If requested, a scope of works and an estimate of the total project costs should be presented to clients for approval before works commence.

Once Work is Underway

Where a delay is likely to occur, to inform the client as soon as possible.

Extras

Any variations to the works listed in a quotation should be recorded and agreed with the client prior to proceeding
Any day work labour rates for extra work will be clearly stated, as well as mark-up on extra hire costs, materials etc.
Once the client has agreed (verbally or in writing) to an estimate/quotation/fee proposal for extras, a contract shall exist between both the contractor and client

Complaints and Disputes

Contractors are responsible for all works undertaken as agreed between them and their client, and if any disputes should arise, will deal with any client promptly and appropriately.

Health and Safety

Contractors agree to keep up to date and comply with all current Health and Safety legislation relating to their work.

Codes of Practice

To adhere to the code of practice of any trade/professional organisation that they belong to and will comply with the relevant British or European Standards, building regulations and any technical codes of practice which relate to the project tasks being carried out.

Privacy

To respect the clients’ privacy and take all reasonable steps to ensure the security of their home/site and a safe working environment.